Gardeners Barnsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Barnsbury provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings stated below:

Customer means the person, company or organisation requesting the services of Gardeners Barnsbury.

Company means Gardeners Barnsbury, which provides gardening and related services.

Services means all gardening, garden maintenance, landscaping, clearance and related work agreed between the Company and the Customer.

Site means the garden, land or premises at which the Services are to be carried out.

Agreement means the contract formed between the Company and the Customer in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides a range of gardening and outdoor services, which may include lawn care, hedge trimming, planting, pruning, garden clearance, soft landscaping, seasonal maintenance and related tasks. The exact scope of work for each booking will be confirmed in writing or verbally at the time of booking and recorded in the Company schedule.

All Services are provided on the basis of the information given by the Customer. If on arrival the Company finds that the Site conditions or the work required differ significantly from what was described, it may adjust the quoted price, propose alternative work or decline to carry out part or all of the Services.

3. Booking Process

3.1 A booking may be requested by the Customer through the Company’s accepted communication channels. A booking is only confirmed once the Company has acknowledged the request and provided confirmation of the scheduled date, estimated duration and, where applicable, the quoted or hourly rates.

3.2 For larger or more complex projects, the Company may offer an initial visit or consultation to assess the Site and discuss the required Services. Any indicative prices provided before a site visit are estimates only and may be amended after inspection.

3.3 The Customer is responsible for providing accurate details about the Site, any access restrictions, parking arrangements and the nature of the requested work. Failure to disclose relevant information may result in additional charges, altered timings or, in some cases, cancellation on arrival.

3.4 By confirming a booking, the Customer warrants that they are the owner of the Site or that they have full authority from the owner or occupier to instruct the Company to carry out the Services.

4. Pricing and Quotations

4.1 Prices for Services may be provided as a fixed quote for defined tasks or as an hourly or daily rate. The basis of the charge will be explained at the time of booking.

4.2 Written quotations are valid for a limited period from the date of issue, as stated by the Company, or otherwise for 30 days. After this period, the Company may revise the quotation to reflect any changes in costs or conditions.

4.3 Unless clearly stated otherwise, quoted prices include labour and the use of standard equipment. Additional charges may apply for materials, plants, disposal of green waste or non-green waste, and for any specialist machinery or access equipment required.

4.4 If, during the performance of the Services, it becomes apparent that additional work is required or requested beyond the original scope, the Company will, where reasonably possible, advise the Customer in advance of any change in price. The Customer’s agreement to proceed may be verbal or written.

5. Payments

5.1 Payment terms will be confirmed at the time of booking or quotation. The Company may require a deposit for larger projects or where materials and plants must be sourced in advance. Deposits are generally non-refundable once materials have been ordered or work has commenced, save as set out in these Terms and Conditions.

5.2 Unless agreed otherwise, payment is due on completion of the Services on the day of the visit or upon receipt of the invoice. For ongoing maintenance schedules, the Company may invoice after each visit or at agreed intervals.

5.3 The Company accepts standard forms of payment as communicated to the Customer at the time of booking. Cash payments, if accepted, will be recorded and receipted where appropriate.

5.4 If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate permitted under UK law, and to suspend further Services until all overdue sums are settled.

5.5 All prices are quoted exclusive of any applicable taxes, which will be added at the prevailing rate where relevant and clearly identified on the invoice.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated, at least 24 hours’ notice is requested for standard maintenance visits, and at least 48 hours for larger projects or full-day bookings.

6.2 Where the Customer cancels with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the value of the first hour of work or a reasonable proportion of the quoted price for larger jobs. This reflects costs incurred and the inability to reallocate the time at short notice.

6.3 In the event of persistent cancellations or rescheduling by the Customer, the Company may, at its discretion, require advance payment or decline further bookings.

6.4 The Company may need to cancel or postpone a booking due to severe weather, staff illness, equipment failure, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to give as much notice as possible and offer an alternative appointment. The Company is not liable for any loss arising from such cancellation or postponement.

7. Access, Parking and Customer Obligations

7.1 The Customer must ensure that the Company has safe and reasonable access to the Site on the agreed date and time. This includes providing any keys, codes or permissions required to enter the premises or shared areas.

7.2 The Customer is responsible for ensuring that adequate parking is available for the Company’s vehicle as close to the Site as reasonably practicable. Where parking charges apply, these may be added to the final invoice.

7.3 The Customer should remove or secure any personal items, garden furniture, ornaments or equipment that may obstruct the work or be at risk of damage. The Company will take reasonable care but cannot be held responsible for accidental damage to items left in working areas.

7.4 The Customer must inform the Company of any known hazards or risks at the Site, including uneven ground, hidden structures, ponds, cables, pipes, protected plants or wildlife habitats, and any materials that may be hazardous.

8. Health and Safety

8.1 The Company operates in accordance with relevant health and safety requirements. Staff are instructed to work safely and may refuse to carry out tasks that they consider unsafe or that fall outside the agreed scope of Services.

8.2 Children, pets and other occupants should be kept away from working areas during the provision of Services. The Customer is responsible for supervising any persons on the Site who are not employed by the Company.

8.3 Where chemicals, treatments or powered machinery are used, the Company will take reasonable precautions to minimise risk. The Customer may be given guidance on any temporary restrictions, such as avoiding treated areas. The Customer agrees to follow such guidance.

9. Waste Regulations and Disposal

9.1 The Company complies with applicable UK regulations governing the handling, transport and disposal of garden waste and other materials generated during the Services.

9.2 Unless expressly included in the quotation or booking, removal of green waste or other waste from the Site may incur additional charges. The Customer will be informed of any such charges in advance where reasonably possible.

9.3 The Company may, where agreed, bag or stack green waste neatly on the Site for the Customer’s own disposal or composting, instead of removing it from the premises.

9.4 The Company is not licensed to remove or dispose of certain types of hazardous waste, such as asbestos, chemicals, contaminated soil or controlled materials. If such items are discovered at the Site, the Customer will be advised to arrange specialist removal. The Company may suspend work in the affected area until the hazard has been resolved.

10. Materials, Plants and Guarantees

10.1 Where the Company supplies materials or plants, these will be of a standard suitable for the intended purpose and in line with the agreed specification. Natural variations in appearance, size and performance may occur.

10.2 The Company cannot guarantee the long-term survival or performance of plants, turf or living materials once installed, as this depends heavily on weather, soil conditions, pests, diseases and the Customer’s ongoing care. Any guidance provided on aftercare is for general information and does not constitute a guarantee of results.

10.3 If materials are supplied by the Customer, the Company accepts no liability for their quality or suitability and may decline to use any item that is unsafe or inappropriate for the proposed work.

11. Liability and Limitations

11.1 The Company will exercise reasonable skill and care in the performance of the Services. If the Customer believes that any part of the work is defective or incomplete, they must notify the Company as soon as reasonably practicable, and in any case within a reasonable period after completion. The Company may visit the Site to inspect and, where appropriate, rectify any issues.

11.2 The Company carries appropriate insurance for its activities. However, the Company’s total liability for any loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable for the specific Services giving rise to the claim, except where such limitation is not permitted by law.

11.3 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

11.4 The Company is not liable for any indirect or consequential losses, including loss of enjoyment, loss of profit, loss of opportunity or any similar claims. The Customer is responsible for making their own arrangements for insurance of valuable property or items not directly related to the Services.

12. Complaints and Dispute Resolution

12.1 If the Customer has a concern or complaint about the Services, they should raise it with the Company as soon as possible so that it can be investigated and, where appropriate, resolved promptly.

12.2 The Company will endeavour to address all complaints fairly and within a reasonable timeframe. This may include a site visit, further work or another suitable remedy, depending on the circumstances.

12.3 If a dispute cannot be resolved directly, both parties agree to consider informal negotiation or mediation before commencing formal legal proceedings, where this is practical and appropriate.

13. Data Protection and Privacy

13.1 The Company collects and processes personal information about Customers for the purpose of managing bookings, providing Services, invoicing and related administration.

13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations or with the Customer’s consent.

14. Amendments to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking, unless both parties agree otherwise in writing.

14.2 Any significant changes to the Terms and Conditions may be made available to Customers on request.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Agreement between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing work to commence, the Customer confirms that they have read, understood and agree to these Terms and Conditions as the basis for the provision of Services by Gardeners Barnsbury.